People don’t plan for maintenance on their vehicles. That’s why many service shoppers need reactive maintenance for something that has already gone wrong. Routine maintenance is a learned behavior. An automotive service advisor training program instructs dealers to deliver exceptional customer experiences in their service.
Training Programs Available
Dealership training delivers consistent, ongoing professional training your management team needs to meet and surpass customer expectations. Key areas of focus in the Management/Leadership Training include:
- Motivating technicians, advisors, and parts personnel to eclipse goals
- Analysis of your financial statement to evaluate opportunities
- Building a business plan to increase customer retention and profit
- And much more
Click the link below to learn more about specifics of each area of focus.
More Training Programs
Your investment in professional, ongoing training will lead the way in building your bottom line and reaching top-performer industry standards. Additional performance-driven training areas include:
- Service Advisor
- QuikFix Express
- Business Development Center and Appointment Coordinator
- And more
Besides providing outstanding service, the best customer service technique is clear communication.
Communicating Efficiently
Never underestimate the power of professional phone skills training. They can instill knowledge in areas such as:
- The three factors in communication
- Phone etiquette focused on putting your customer FIRST
- How to discreetly control the conversation on inbound calls
- And more
Click the link below to learn more.
