In the hot summer months in Atlanta, the last thing anyone wants to deal with is a broken air conditioner. In addition to the heat, there is always the challenge of trying to find the right AC repair service and then communicating the necessary information to them over the phone.
To avoid unnecessary delays, take just a few minutes before calling the repair service to have the information needed on hand. This will allow the technician to have a better understanding of the part and components to bring to complete the repair.
AC System Information
The AC system information should be readily available on the main unit of the air conditioning system. This will typically be on a metal tag or a decal that is located on the inside of the indoor and outdoor unit.
The information will include the model number as well as the serial number. Most AC repair service calls will require the model number and the manufacturer. The same information can also be found in the owner’s manual as well as on any past repair bills or receipts.
Past Repairs Completed
If you are reporting a system failure to an Atlanta HVAC service company with knowledge of your HVAC system, they should be able to pull up records of past service calls. However, if you are calling an AC repair service you have not used in the past, telling them of any similar types of repairs will be of assistance.
Issues Noted
If you know of any unusual noises, system problems or changes in the performance leading up to the failure it can be helpful to give a very brief summary. Issues with specific noise such as grinding or rattling may indicate issues with motors, bearings, and fans, giving the service technician a heads up for the parts to bring to complete the repair.
